How we protect your personal information

1. Introduction

InferenceAI Inc. ("InferenceAI", "we", "us" or "our") operates the inferenceai.life website and provides AI inference platform services including model serving, GPU orchestration and production ML endpoint infrastructure to business clients in Canada. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario.

By accessing our website, submitting a contact form, enrolling in a programme or engaging our professional services, you acknowledge that you have read this Privacy Policy. If you do not agree with our practices, please do not use our services or provide personal information to us.

Our privacy contact is [email protected]. For general enquiries, contact [email protected] or write to InferenceAI Inc., 90 Eglinton Avenue East, Suite 700, Toronto, ON M4P 2Y3, Canada.

2. Accountability

InferenceAI Inc. is responsible for personal information under our control. We have designated privacy oversight practices including documented procedures for handling access requests, breach notification and vendor management. Our platform engineering team works alongside privacy considerations when designing inference infrastructure that may process client data during pilots and production deployments.

We require service providers who process personal information on our behalf to maintain comparable safeguards through contractual data processing agreements. We do not sell personal information to third parties for marketing purposes.

3. What personal information we collect

We may collect the following categories of personal information depending on your interaction with InferenceAI:

• Contact and identity information: name, job title, company name, business email address, telephone number and mailing address when you submit our contact form, request an inference briefing or correspond with our team.
• Account and programme information: enrolment details, attendance records, assessment outcomes and certification status for participants in our inference programmes.
• Technical and usage information: IP address, browser type, device identifiers, pages visited, referral URLs and interaction data collected through cookies and similar technologies as described in our Cookie Policy.
• Communications: content of emails, support tickets, briefing notes and meeting records related to architecture reviews, pilot programmes and service engagements.
• Payment information: billing contact details and transaction references. Payment card data is processed by our payment service providers; we do not store full card numbers on our systems.
• Client workload data: during service engagements, we may process model metadata, inference logs and configuration data necessary to deliver model serving infrastructure. Scope and handling of such data is governed by separate service agreements and data processing addenda.

4. How we collect personal information

We collect personal information directly from you when you complete forms on our website, register for programmes, sign service agreements or communicate with us. We may collect information indirectly through analytics tools when you browse our website with appropriate consent. In enterprise engagements, authorised representatives of client organisations may provide colleague contact information for project coordination.

We do not collect personal information through deceptive means. Our contact form includes a consent checkbox that must be actively selected before submission — we do not pre-check consent fields.

5. Purposes for collection, use and disclosure

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances. Primary purposes include:

1. Responding to demo requests, architecture enquiries, pilot programme applications and general inquiries submitted through our website or email.
2. Delivering inference programmes, professional services and platform support contracted by you or your organisation.
3. Provisioning endpoint sandboxes, conducting latency optimisation sprints and performing model serving cutovers as described in service agreements.
4. Processing payments, issuing invoices and maintaining financial records required by Canadian tax and corporate law.
5. Improving our website, analysing aggregate usage patterns and measuring the effectiveness of our platform communications.
6. Complying with legal obligations, responding to lawful requests from authorities and protecting our rights in dispute resolution.
7. Sending service-related notices, programme updates and — where you have consented — marketing communications about InferenceAI capabilities.

We may disclose personal information to cloud infrastructure providers, email delivery services, analytics vendors, payment processors and professional advisors (legal, accounting) who assist our operations, subject to confidentiality obligations. We may disclose information when required by law or to protect the safety of individuals and the integrity of our platform.

6. Consent

PIPEDA requires meaningful consent for the collection, use and disclosure of personal information. We obtain express consent through our contact form checkbox, programme registration agreements and service contracts. For non-essential cookies, we obtain consent through our cookie banner before activating optional analytics or marketing technologies.

You may withdraw consent for non-essential processing by contacting [email protected], adjusting cookie preferences on our website or unsubscribing from marketing emails. Withdrawal of consent may limit our ability to provide certain services. We will inform you of consequences before processing your withdrawal request where practicable.

7. Limiting collection, use and disclosure

We collect only personal information necessary for identified purposes. We do not use personal information for unrelated purposes without obtaining additional consent, except where permitted or required by law. Internal access to personal information is restricted to personnel with legitimate business needs.

8. Data retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal retention requirements and resolve disputes. Contact form submissions are typically retained for twenty-four months unless a business relationship continues. Programme records and service engagement documentation may be retained for seven years to satisfy corporate and tax obligations. Cookie consent preferences are stored locally in your browser for six months as described in our Cookie Policy.

When personal information is no longer required, we securely delete or anonymise it using procedures appropriate to the sensitivity of the data and the storage medium.

9. Accuracy

We take reasonable steps to ensure personal information is accurate, complete and up to date for the purposes for which it is used. You may request correction of inaccurate information by contacting [email protected]. We will respond within thirty days unless an extension is permitted under PIPEDA.

10. Safeguards

We implement administrative, technical and physical safeguards proportionate to the sensitivity of personal information we hold. Measures include access controls, encryption in transit for website communications (HTTPS), secure development practices for inference platform components, employee confidentiality training and vendor security assessments.

No method of electronic transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of credentials issued for programme portals or sandbox environments.

11. Openness and individual access

This Privacy Policy is publicly available on inferenceai.life. Upon written request, we will inform you of the existence, use and disclosure of your personal information and provide access subject to limited exceptions under PIPEDA (for example, where disclosure would reveal personal information about another individual or proprietary information of a third party).

Access requests should be sent to [email protected] with sufficient detail to locate your records. We may request identity verification before releasing information. If we deny access, we will provide reasons and inform you of complaint options.

12. Cross-border transfers

Our website and certain operational systems may utilise cloud infrastructure with data centres in Canada and the United States. When personal information is transferred outside Canada, it may be subject to access by foreign courts, law enforcement or national security authorities under the laws of that jurisdiction.

We assess cross-border risks and implement contractual protections with service providers. Client-specific data residency requirements for inference workloads are addressed in individual service agreements and architecture review deliverables.

13. Children's privacy

Our services are directed to business professionals and organisations. We do not knowingly collect personal information from individuals under sixteen years of age. If we become aware that we have collected such information, we will delete it promptly.

14. Challenging compliance

If you have concerns about our privacy practices, contact [email protected] first so we can investigate and respond. You may also file a complaint with the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy where permitted by law.

16. Contact information

InferenceAI Inc.
90 Eglinton Avenue East, Suite 700
Toronto, ON M4P 2Y3, Canada
BN 863194725ON0001
Privacy: [email protected]
General: [email protected]
Phone: +1 (226) 555-4728